Frequently asked questions

How do I reserve?

Tickets can be purchased by clicking the Book Now button on our site.

Do I tip my guides?

We always encourage you to tip your guides! Guides work hard to make sure you have the best zipline experience possible and always appreciate your support.

How do I get to and from the Park?

We share our parking lot at Barn Hill Preserve address. We offer transportation Via Shuttle Bus to and from Magnolia Ridge Park.

How safe is the course?

Our course was designed and instructed by American Adventure Park Systems. We use patented Vertical Trek technology so guests are always secured with a safety line. All tours are accompanied by at least 2 trained zipline guides. Our course is inspected each morning by staff and yearly by a third party inspector.

Is there water available?

We provide complimentary water and encourage guests to bring a reusable water bottle.

What about bathrooms?

We have portable toilets on site.

What should I wear/bring?

Bring comfortable closed toed shoes, and clothes appropriate for Louisiana’s ever changing temperatures.

When should I arrive for my tour?

All guests are brought to the park from Barn Hill Preserve on a bus. We recommend arriving 15 minutes before your tour to check in.

Do I need to make a reservation?

Yes, reservations are the only way to guarantee a spot. Our booking software updates automatically so we don’t overbook tickets.

What are the cancellation policies?

Guests that arrive at the property via bus and decide not to zipline cannot be refunded since they already used an available harness and safety equipment. Tickets may be rescheduled 72 hrs in advance.

What about bad weather?

We cannot operate in lighting but we can operate in rain. Please bring a rain jacket if there is a chance of rain. If weather is severe we call or email you in advance to reschedule.

Are there any restrictions?

Participants weighing over 250 pounds must be able to control their body on the line.

What are the minimum requirements and restrictions?

Participants must be at least 5 years of age, and weigh 50 lbs. The maximum weight for participants is 285 lbs.

What happens if I am late?

If you show up later than 5 minutes after your scheduled tour time we have the right to move your ticket times for that day.

How do I access the Wavier?

When you book your tickets an online wavier should be sent via email. You can also sign waviers at our park in person. Waviers must be signed by all participants Zip-Lining and participants walking the trails.

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